Return & Refund Policy

Returns & Cancellations

Cancellation

Orders may be cancelled within 24 hours of order confirmation for a full refund. After this window, production begins and cancellations cannot be accepted.

Defective or Damaged Pieces

If your order arrives damaged or with a manufacturing defect, we will arrange a replacement or issue a full refund.

• Defect claims must be submitted within 30 days of delivery
• Please contact us at contact@tobia-stones.com with photographs of the damage
• We will review your claim and respond within 3 business days

Return Shipping

Return shipping costs are the responsibility of the customer. Given the weight and nature of stone furniture, white-glove return logistics must be arranged through a specialist carrier. We will assist in coordinating the return, but all freight costs are at the customer's expense.

Non-Returnable Items

All pieces are made to order to your specifications. We are unable to accept returns for change of mind or incorrect size selection. We strongly encourage requesting a stone sample before placing your order.

Contact

For all returns and defect claims: contact@tobia-stones.com