Refund policy
Returns & Refund Policy
All Tobia Stones products are custom-made to order. Because each piece is individually crafted to your specifications, we do not accept returns or exchanges for change of mind, incorrect size estimates, or buyer's remorse.
Returns Accepted for Defective Products Only
If you receive a product that is damaged or defective upon delivery, you may request a return or exchange within 30 days of delivery. To be eligible, the following conditions must be met:
- The item must be in its original, unaltered condition
- The defect must be reported within 30 days of delivery
- Proof of defect (photos or video) must be submitted with your return request
How to Request a Return
To initiate a return for a defective item, please contact us at contact@tobia-stones.com with the following:
- Your order number
- A description of the defect
- Photos or videos clearly showing the damage or defect
Our team will review your request and respond within 3–5 business days.
Exchanges
We offer exchanges for defective products. The replacement item will be custom-made to the same specifications as your original order.
Non-Returnable Items
- Custom-made products without defects
- Products that have been altered, installed, or modified after delivery
- Products damaged due to improper handling or installation by the customer
Refunds
Once your return is approved and the defective item has been received and inspected, we will process a full refund to your original payment method within 10 business days.
Return Shipping
Return shipping costs for confirmed defective items are covered by Tobia Stones. We will provide a prepaid return shipping label upon approval of your return request.
Contact Us
For any questions about this policy, please contact us at contact@tobia-stones.com.