Shipping policy
Shipping & Delivery
Tobia Stones
Each Tobia Stones piece is crafted using natural stone and produced with careful attention to detail. Most of our furniture is made to order to ensure exceptional quality and finish.
Production & Delivery Timeline
Estimated production time: 6–8 weeks
Estimated transit and delivery coordination: 2–4 weeks
Estimated total delivery timeframe: 8–12 weeks.
Certain collections or custom finishes may require additional time. Our team will confirm timelines upon order confirmation.
White Glove Freight Delivery
Due to the weight and value of our stone furniture, orders are shipped via professional freight carriers.
Delivery includes:
-
Scheduled delivery appointment
-
Signature upon delivery
-
Professional handling
-
Careful placement in your designated room (where service is available)
Customers are responsible for ensuring proper access to the property, including doorways, staircases, and elevators.
International Orders
We ship to the United States, Canada, Australia, and Europe.
International shipments may be subject to local duties and taxes determined by your country’s customs authority. These charges are the responsibility of the purchaser unless otherwise stated.
Inspection & Acceptance
All deliveries must be inspected at the time of receipt.
Any visible damage must be noted on the delivery documentation and reported within 48 hours.
Natural Material Notice
Travertine and natural stone are inherently unique. Variations in tone, texture, and surface character are expected and are not considered defects.